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General Manager – Retail

Position Description:

The Retail General Manager position is charged with leading our retail team to success in all areas of business management including marketing, finance, human resources, and operations. You will be responsible for tracking key growth metrics and making the necessary adjustments to prevent fallout. You will ensure a high standard of service by coaching behaviors that deliver a best-in-class customer experience aimed at long-term retention. This role requires a high level of time management and attention to detail, while also keeping a macro point of view at all times. You will serve as the conduit for Juva’s brand vision and how it comes to life in your location. This position will oversee our brand new Redwood City location.


  • Build highly productive teams by sourcing, selecting, orienting, and developing staff
  • Boost employee morale through effective shift scheduling, monitoring, and appraising of job performance
  • Protect employees and customers by providing a safe and clean working environment at all times
  • Lead implementation and execution of all SOPs and operational initiatives
  • Provide thoughtful feedback to the leadership team for any identified inefficiencies including possible proactive solutions
  • Ensure proper accounting and security of all merchandise through constant supervision, meticulous organization and regular inventory audits
  • Maintain all local and state compliance standards along with all legal requirements without exception
  • Implement all marketing initiatives ensuring total staff awareness and comprehension prior to launch
  • Analyze daily traffic and sales histories to identify opportunities and make decisions in collaboration with the leadership team to drive key performance indicators
  • Serve as company liaison with wholesale distributors, local businesses, and government agencies
  • Monitor and account for all cash stored on-site with daily reconciliation
  • Oversee and approve any expenditures as needed for daily operations
  • Assist and lead in functions of human resources, payroll, building security, and preventative maintenance and repairs of capital assets
  • Ensure the showroom floor is kept clean, organized, and presentable at all times.


  • Bachelor’s degree in Business (or equivalent)
  • 5+ years of retail experience including 3+ years in a managerial position preferred
  • Ability to work a flexible schedule including nights, weekends, holidays
  • Ability to travel upon request to meet the needs of the business 
  • Ability to professionally communicate with customers and employees
  • Ability to work around and with chemicals; lift/carry up to 50 lbs


Job Type: Full-time opportunity

Job Location: Redwood City, CA

Reports to: VP, Operations

Compensation: 80K+ DOE; plus benefits (health, dental, vision & flexible benefits)

Juva is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, citizenship status, religion, creed, age, physical or mental disability, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression.

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