We’re Hiring!

Position Description: 

The role of the Dispatcher is a complementary blend of customer service and sales logistics. Not only are you the welcoming voice making sure orders get delivered on time, but you are also the conduit by which our customers learn about the products, promotions, and services available to them. The right candidate is a well-spoken, detail-oriented, team-player who exudes professionalism in high-pressure situations. This person must be optimistic, high-energy, and should have a knack for finding ways to connect with customers. Effective planning and communication both internally and externally will determine success in this role.

Job Location: Redwood City, CA

Reports to: Service Manager

RESPONSIBILITIES:

• Respond to all incoming customer communication including order taking, product inquiries, delivery updates, and dispute resolution.
• Provide the highest level of customer service throughout the ordering, delivery, and review process.
• Communicate order status updates as needed to notify customers of any changes to the expected delivery.
• Review the product menu on a daily basis to gain understanding and provide any corrective feedback.
• Offer in-depth brand and product information and targeted recommendations through productive questioning.
• Engage in customer outreach to ensure complete customer satisfaction and promote high retention rates.
• Process all incoming orders from the company website and third-party menus in accordance with company guidelines
• Effectively screen all new customers to ensure all company, local, and state compliance standards are met.
• Maintain and update all customer records and notes for shared use.
• Assist in the packaging and staging of delivery orders for drivers.
• Assist with receiving, organizing, and auditing all merchandise.
• Efficiently route and monitor multiple delivery drivers to ensure on-time deliveries.
• Respond to all incoming driver communication and provide necessary direction to maintain delivery timelines.
• Escort drivers to/from vehicles when loading/unloading.
• Assist store management with other duties and objectives as needed.

QUALIFICATIONS:

• Exceptional customer service skills with a minimum of 1 year in a customer service role in either retail or hospitality
• Outstanding problem-solving and time-management abilities
• Must be able to welcome and learn new technologies quickly and effectively
• Strong communication and decision-making skills in real-time situations
• Analytical skills to quickly assess data, facts, and figures
• Ability to work evening and weekend shifts.

Education / Experience / Other

• A valid driver’s license and a spotless driving record.
• High school diploma/GED
• Retail and/or customer service experience preferred.
• Must successfully complete a criminal record check, Live-Scan and Police fingerprinting required.
• Must be a minimum of 21 years of age.

Typical Physical Demands

• Work may require prolonged sitting/standing, some bending, stooping and stretching.
• Requires normal range of hearing.
• Requires healthy vision (aided or unaided).
• Requires lifting up to 50 pounds.

Job Type: Full-time opportunity

Compensation: Starting at $20 per hour; plus tip share & benefits (health, dental, vision) after 90-day trial period.

Juva is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, citizenship status, religion, creed, age, physical or mental disability, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, or gender expression.